Last Thursday, I orderd a new server from Dell. I did my homework and found that the prebuilt Dell servers were the best bang for the buck, and aside from the issue with my hard drive shipping, I had never had any problems with them in the past. Well, they did the same thing to me again. According to the website and order confirmation, my new server was supposed to ship out today, and I should receive it Tuesday or Wednesday. I got an email from them this morning telling me that they are "experiencing an unexpected delay" with my order and that it will not ship until on or before 9/16. That's one week later than they told me it would ship! I am a bit pissed about this incident, but to have it happen twice in about a month with two seperate orders is really bad. They will be hearing from me when they ask me to fill out their customer satisfaction survey.
Unfortunately, it's not really like I can cancel the order and buy it elsewhere, they were $500 cheaper than anywhere else. An amazing deal, but I have to deal with this crap now.
Posted by doug at September 9, 2004 01:34 PM | TrackBack