Apparently threats of legal action don't mean much to our builder. After many more ignored phone calls to their office, I finally got in touch with someone there. We set up an appointment for this morning between 7:00 and 7:30 AM for Jerry, the foreman, to show up and drop off some replacement shelves and shelf support brackets for our kitchen cabinets. I also wanted to talk to him about getting one of our cabinets replaced.
Last time someone came out too look at the cabinet (a month + ago), they decided to take the cheap way out and just glue a new side panel on the cabinet so we couldn't see the crack in it. He glued it on once, and it fell down when he took the clamps off. So he re-glued it again and waited for it to dry a bit longer.. Well, needless to say, it is now being held on by 4 pieces of black electrical tape. So I wanted Jerry to see this poor workmanship and just replace the entire cabinet.
Well, I wouldn't be writing this if someone had bothered to show up!! 8:00 rolled around and I called the office and very sternly said someone was supposed to be here by 7:30, "any plans on showing up?" After a few minutes, the guy came back and said that there was some misunderstanding and Jerry was going to show up on Christmas Eve, after he complained about that to begin with and I specifically called them and confirmed the date and time. Needless to say, I was pissed! I pretty much told him this was BS and that this happens everytime someone is supposed to show up and that Jerry would either show up today with the shelves or he would hear from our lawyer.
I then had a representative talk to him and they decided that the people that supplied the cabinet to the construction company would contact me and set up a time to come out and fix it. This was at 10:00 or so this morning and I'm still waiting!!
Needless to say, it's about time to take this public.
Posted by doug at December 19, 2003 04:28 PMReminds me of my conversations with the insurance company. They don't seem to understand that you're not joking when you say you want something done and someone else agrees to it. Then they play stupid and act like they don't know what you're talking about!
Do you even have a lawyer yet? ;)
Posted by: stacey at December 19, 2003 05:54 PMActually, yes we do.. :) Karen knows some good ones through work so we made out well there :) Sucks to be the builder!!
Posted by: doug at December 19, 2003 11:26 PM